Privacy Policy

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Effective Date: 06/02/2025

Better Than Ever Postoperative Concierge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

We may collect personal information that you provide directly to us, including but not limited to:

• Your name, phone number, and email address (via contact forms or booking requests)
   
• Health-related information you share when inquiring about care services
   
• Payment and billing information (if services are booked online or invoiced)
   
• Communications you send to us, including emails and phone messages
   

We may also collect limited technical data such as your IP address, browser type, and device information to enhance your browsing experience.

We use the information we collect to:

• Provide and manage our recovery concierge services
   
• Respond to your inquiries or appointment requests
   
• Send you relevant information about our services or updates (with your consent)
   
• Maintain client safety, care continuity, and internal recordkeeping
   
• Comply with legal and regulatory obligations
   

We do not sell or share your personal information with third parties for marketing purposes.

We may share your information with:

• Licensed professionals on our team providing your care
   
• Third-party service providers that help us operate our website (e.g., scheduling, email, or payment platforms)
   
• Legal authorities or healthcare providers when required by law or in emergency situations
   

All third parties are contractually obligated to maintain the confidentiality of your information.

Please note: While Better Than Ever may collect limited health-related information to coordinate care, we are not a HIPAA-covered entity. However, we take all reasonable precautions to safeguard sensitive information shared via our website and internal systems.

Our website may use cookies or similar technologies to improve user experience, analyze site traffic, and personalize content. You can modify your browser settings to manage cookie preferences.

You may:

• Request access, correction, or deletion of your personal data
   
• Opt out of any non-essential communications (e.g., marketing emails)
   
• Contact us with any concerns about how your information is handled
   

To make a request, please email us at: [Insert Business Email Address]

We implement reasonable administrative and technical safeguards to protect your data. However, no internet transmission is ever completely secure, and we encourage clients to avoid submitting highly sensitive information through website forms.

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated “Effective Date.”

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Better Than Ever Postoperative Concierge
Email: info@betterthanevernj.com